Case study

Over 47% of Saatchi Art's customers use Visii before making a purchase

Increased engagement 20% and purchase volumes 12%

Results

After integrating Visii, Saatchi Art saw over 47% of their site visitors who made a purchase use Visii

11

X
Return on investment
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12

%
More conversions
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20

%
Higher engagement (CTR)
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After demoing a number of visual search products, Visii’s was clearly the best. On top of that, the team has been a joy to work with, collaborating closely on not just the algorithms, but various front end solutions to make visual search a high-converting feature of our online gallery.
Chris Carlson
Chris Carlson
Senior Product Manager at Saatchi Art

Challenges

Saatchi Art has millions of artworks, photography and sculptures which can be challenging to showcase to customers due to the sheer volume and diversity. Many artworks can go undiscovered for days after upload.

Traditional solutions such as keyword search and drop-down filters can be helpful, but aren’t ideal for content that is above all aesthetic and difficult to describe with tags and keywords.

Typical recommender systems don’t capture the unique aesthetic qualities of the product, but instead rely on one-size-fits-all approaches, such as “also by this artist” or “customers also viewed.”

Solutions

Visii Explore, using customer interactions to understand personal preferences, helped Saatchi Art improve their “browse and search function” to make product discovery easier and more engaging.

Visii Similar, which instantly generates recommendations, allowed Saatchi Art to showcase the most visually similar content for each customer without having to collect data or train recommender systems.

Visii Explore

Personalised product discovery

If recommendations on Product Display Pages weren't hitting the mark, customers could dynamically browse for pieces that matched their unique taste using Visii Explore. The intelligent, responsive tool intuited customers' preferences as they interacted with it to find them pieces they loved.
Visii Explore helped customers looking for inspiration who didn’t quite know what they wanted, but knew they would know it when they saw it.

The test

A/B test with Saatchi Art’s browse page with and without the option for Visii's Intuitive AI.

To find out the difference in purchases relative to the control.

The Visii integrated browse page created a 12.0% increase in purchases, with 91% confidence. This translated to a 11x ROI, which shows the powerful revenue impact of Visii's Intuitive AI when customers use it.

SA Explore

Visii Similar

Personalised customer recommendations

If recommendations on Product Display Pages weren't hitting the mark, customers could dynamically browse for pieces that matched their unique taste using Visii Explore. The intelligent, responsive tool intuited customers' preferences as they interacted with it to find them pieces they loved.
Visii Explore helped customers looking for inspiration who didn’t quite know what they wanted, but knew they would know it when they saw it.

The test

A/B test with Saatchi Art’s “You Might Like” suggestions generated by Visii Similar.

To find out the difference in clicks on suggestions relative to the control.

Visii generated recommendations drove a 20.4% increase in click-through rates, which can lead to either additional purchases or a product that better fits the customer's unique preferences.

SA Similar
About

Saatchi Art

Saatchi Art is one of the world’s largest international online art galleries, where artists in over 80 countries worldwide can exhibit and sell their work directly to customers.

Integration to cut costs and improve your KPIs is fast, easy & commitment free

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