FAQs

Frequently Asked Questions

Does our business really require an AI solution?

In short, yes. Most eCommerce businesses across the world are already using various forms of AI to gain a better understanding of their customers, generate new leads and provide an enhanced customer experience.

While many businesses are already leveraging AI technology developed by the likes of Shopify, Google and IBM, Intuitive Commerce Solutions are built from the ground up, weaving together the customer experience and AI in a way that delivers the best and most cost-effective solution for eCommerce businesses.

By deploying Intuitive Commerce, our clients have the power to leverage vast amounts of data to predict customer tastes and behaviour in a bid to offer the most accurate recommendations. This level of intelligence is vital in helping to deliver the best personalised customer shopping experience and will only continue to grow in importance as AI advances.

Does our product catalogue size warrant Intuitive Commerce?

Intuitive Commerce is primarily aimed at enhancing the visitor search & recommendation experience across catalogues with items numbering in the high hundreds and above. That said, our technology is equally effective at slashing bounce rates across sites with smaller catalogues. This is particularly the case on mobile devices, where users typically have shorter attention spans. You can also rest easy knowing that as your business and catalogue size grows over time, the beneficial effect of our patented technology increases exponentially.

Which of Visii’s Intuitive Commerce solutions will work best for us?

Intuitive Commerce includes six distinct yet complementary solutions, each one addressing a specific and key eCommerce challenge. Find out more about each individual solution here and request a demo to see how they can change the way you sell online from one day to the next.

How do we integrate Intuitive Commerce, and how long does it take?

We offer two seamless implementation options:

API Integration

Using our RESTful API, your business can begin to reap the rewards of Intuitive Commerce as quickly as your in-house development team completes the integration themselves.

Visii Full Service

Relieving your development team of 98% of the work, our full-service integrated implementation option involves Visii building and tailoring widgets on your behalf. This usually takes about one month and includes everything from data ingestion to building and tailoring the widgets and testing.

What does a typical workflow look like?

With simplicity at its core, the workflow for using the Visii platform is as follows:

Set up account and receive your authentication token
Create a new dataset
Add content to the dataset
Check the processing status for the content of your dataset
Begin querying your content
Update content
Use the Analytics API to inform us of user behaviour to obtain more user-personalised results
Check the Client Dashboard for insights into your account

Click here for more detailed and comprehensive documentation.

How does the pricing work?

In most cases, we use a 3-step pricing system, which includes:

One-off implementation charge

Using a statement of work following a technical call with our implementation team, the most suitable implementation method will be quoted and charged on a one-off basis.

Monthly charge

We’re proud to be a ROI-focused business, and it’s something our clients value too. As such, we use a credit system so usage is always linked to revenue uplift. Each month, we simply calculate the number of Visii Credits consumed and charge accordingly.

OaaS

Our Optimisation as a Service offering is an optional service ensuring our clients can extract as much value as possible from Visii’s integration as they scale, and as their requirements evolve. This additional fee varies depending on the agreed scope. Please contact us for more details and/or to discuss your specific requirements.

For our Enterprise clients, one easy-to-track and transparent monthly fee is charged to cover the points above.

How are my product catalogues processed & can Intuitive Commerce integrate with the existing platform(s) we use?

As our widgets sit on top of your existing website, Intuitive Commerce can be integrated almost effortlessly, and on any platform.

Accessing products can be done by feed (and even Google shopping) or using our API.

Can we test Intuitive Commerce against what we already have?

Absolutely. In fact we actively encourage running a split test against your current solution so that the value of Intuitive Commerce is plain to see. Your Visii Account Manager will be on hand to offer guidance on different testing methods should you need it.

Any further questions?

Don’t hesitate to get in touch – a member of our team will be very happy to help.

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Frequently Asked Questions