Glossary

Personalisation

Engaging Personalisation in E-commerce

By analysing user behaviour, purchase history, and other data points, e-commerce platforms can tailor the shopping experience to meet the individual needs and preferences of each user.

Benefits of Personalisation for E-commerce

  • Increased Sales: Personalised recommendations and offers can drive higher conversion rates and average order values.
  • Improved Customer Satisfaction: Customers who receive personalised experiences are often more satisfied and more likely to return.
  • Enhanced Brand Loyalty: Personalisation can help build stronger relationships between the brand and the customer, leading to higher loyalty.

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